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If the session is tunneled, it could mean that the port is blocked by a firewall. Users click on the desktop but don't get a remoted session to the desktop Finally, you should check the agent status of the virtual desktop in the Connection Server, which will show the active status of the desktop. In this case, you should always check the vSphere environment the desktop is hosted on to verify if enough cluster resources are available to boot the virtual desktop. #VMWARE HORIZON CLIENT ACCESS DENIED MANUAL#If the user has an assigned desktop in a manual pool, it could mean the desktop is shut down and Horizon isn't able to power it on. #VMWARE HORIZON CLIENT ACCESS DENIED FREE#You can increase the limit of desktops, assuming the user has the proper licensing, or log off disconnected sessions to free up virtual desktops. Another issue could be that the desktop pool has reached the limit of available desktops. In this case, you should check the entitlements. The user may not have any entitlements to a desktop pool. This could occur due to one of several factors. Users receive the error message that no desktop is available Therefore, it's essential that you put the proper exclusions in place. Some antivirus offerings consider these actions a distributed denial-of-service attack and block user access from the Connection Servers to the AD. If you create a couple hundred new desktops that are set to receive new AD accounts, this can also cause authentication issues from Horizon. Antivirus tools can also prevent users from authenticating on the Connection Servers. The result will inform you about any issues that exist. You can do so by executing the following command on any of the Connection Servers: repadmin.exe /showrepl localhost:389 DC=vdi,DC=vmware,DC=int ![]() The first thing you should do is check if any sync issues exist. It's common for a user to receive authentication errors if there are connectivity issues between the Connection Servers as well. This is especially common for organizations with a giant Active Directory (AD). The entitlement information is stored in a Lightweight Directory Access Protocol (LDAP) database that is synchronized between the connection servers, and sometimes the LDAP sync doesn't perform well. Users are unable to authenticate in my Horizon Client The most common VMware Horizon issues that you will need to troubleshoot focus on authentication, connectivity and UX. A VMware Horizon View troubleshooting guide to common desktop issues ![]() There may be some additional steps in this process if you have to choose different types of clones, set up some specific settings in the Connection Server - with Cloud Pod Architecture or specific authentication settings - or you have integrated Horizon with Workspace One. The most common VMware Horizon issues that IT will need to troubleshoot focus on authentication, connectivity and user experience. virtual GPU ( vGPU ) profile is configured correctly, the user can run accelerated applications, and the video stream encoding is offloaded to the GPU
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